Measuring students’satisfaction towards the co-curricular trainers: An application of structural equation modeling technique

Norazah Mohd Suki, and Norbayah Mohd Suki, and Shamshuritawati Sharif , (2008) Measuring students’satisfaction towards the co-curricular trainers: An application of structural equation modeling technique. Labuan e-Journal of Muamalat and Society, 2 . pp. 36-45. ISSN 1985-482X

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Official URL: http://wwwkal.ums.edu.my/ljms/2008/LJMS_vol2_2008_...

Abstract

This study measures the students’ satisfaction towards the co-curricular trainers to grant them better quality of co-curricular service in boosting up their satisfaction level. The theoretical framework of measuring students’ satisfaction (SSCT Model) was developed based on relevant literatures and theoretical considerations adopted from the American Customer Satisfaction Index Model (ACSI Model). 362 usable and completed questionnaires was collected from co-curricular students in Universiti Utara Malaysia (UUM) Kedah, Malaysia. Data was analyzed using Structural Equation Modeling (SEM) technique, to estimate the fit indices for all the latent variables (i.e. student’s expectation towards the trainer, perceived quality, perceived value, students’ satisfaction (SSCT), trainers image and students confidence). Results conjectured that students’ satisfaction (SSCT Model) is analogous to the existing model (ACSI Model) as the model had a good fit. Thus, the SSCT Model can be implemented as a stuctured model for measuring students’ satisfaction towards the co-curricular trainers.

Item Type:Article
Uncontrolled Keywords:Higher education, students, structural equation modeling, Malaysia
Subjects:L Education > L Education (General)
Divisions:FACULTY > Labuan Faculty of International Finance
ID Code:12717
Deposited By:IR Admin
Deposited On:07 Jan 2016 13:23
Last Modified:07 Jan 2016 13:23

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