Gds booking and service system

Lim , Yi Won (2014) Gds booking and service system. Universiti Malaysia Sabah. (Unpublished)

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Abstract

GDS Booking and Service System is designed to ease the employees and customers of GDS Repair and Service Company, which is a private company located in Sungal Buloh, Selangor, by providing convenience when managing and making appointment and also booking the products from the product catalog. Customers who are interested to know more about the company can also view the company profile through the website to obtain extra information or drop enquiry through the customer enquiry and feedback form. In addition, the employees of the company can also manage the new customers, appointment, product booking and also customer enquiry and feedback form through the system. Furthermore, this system is to be designed as an ease-users-works, immediate storage and retrieval web based system for the client and also their customers to reduce the time consuming when making appointments of the service such as product repair or product service. This system also aims to minimize human error among the employees during product and service booking and appointment. In order to complete the project, background research had been done with at least 15 journals and articles and 5 application review towards existing web based system which will be used as a reference In developing GDS Booking and Service System. Moreover, an Interview session with the general manager of the company is conducted through phone call for data collection process. In conclusion, the system is a solution to provide a simpler, faster, more effective and more accurate Information System in running a private company, especially in the era of globalization.

Item Type:Academic Exercise
Uncontrolled Keywords:Product catalog, ease-users-works, product service
Subjects:Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions:FACULTY > Faculty of Computing and Informatics
ID Code:13510
Deposited By:IR Admin
Deposited On:24 Jun 2016 09:04
Last Modified:24 Jun 2016 09:04

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