Environmental Indicators and Hotel Restaurants Performance

Juliana Langgat (2020) Environmental Indicators and Hotel Restaurants Performance. European Proceedings of Social and Behavioural Sciences EpSBS, 88. pp. 702-711. ISSN 2357-1330

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The need of tourism and hospitality businesses to be more environmentally friendly has led the hotels industry to open their doors to sustainable practices. Thus, the need to implement sustainability initiatives and other programme has led to hotels in Malaysia in adopting this practices to deliver quality services. The hotel restaurant business has embarked into this sustainable practice to increase hotel restaurant profitability and performance. This study is aim to investigate the environmental indicators that could influence hotel restaurant performance in Malaysia. There are 169 hotels has participated in this quantitative approach study. In order to conduct this study, a self-administrative questionnaire was used to investigate the issue. Chi-square analysis was performed to determine whether environmental indicators influence hotel restaurant performance. The findings of this study have confirmed, introduced environmental indicators in a restaurant operations could improve hotel restaurant performance by enhancing the hotel image, improve relationships with the local community and give a promotion advantage over competitors. It also grow the profitability, and enhance customer and employee satisfaction. The discussion highlights the need for the Malaysian hotel industry to move towards sustainable business operations.

Item Type: Article
Uncontrolled Keywords: Sustainability indicators, sustainable practices, hotel restaurant, sustainability performance, hotel.
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management
Divisions: FACULTY > Faculty of Business, Economics and Accounting
Date Deposited: 10 Dec 2020 08:47
Last Modified: 06 Jan 2021 13:39
URI: http://eprints.ums.edu.my/id/eprint/26428

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