Prioritization of factors affecting government employees’ acceptance of EDMS using the analytic hierarchy process (AHP) method

Bridget Geoffrey Lojonon and Rayner Alfred (2021) Prioritization of factors affecting government employees’ acceptance of EDMS using the analytic hierarchy process (AHP) method. In: International Conference on Computational Science and Technology, ICCST 2020, 29 - 30 August 2020, Pattaya, Thailand.

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Abstract

Document management (DM) is fundamentally one of the most effective approaches applied in managing information flow in an organization. In reality, the utilization of an electronic document management system (EDMS) is depicted essentially when documents are used as memory storage for companies and record keeping portals that document how operations are achieved. Consequently, the study aimed to respond to the recommendation of McLeod et al. (Arch Manuscr 39:66–94, 2011 [5]) to explore the predictors of EDMS implementation to advise on planning the successful use of EDMS programs. The first objective was to develop a new theoretical model based on the unified theory of acceptance and use of technology (UTAUT) to study the user acceptance and adoption of the EDMS among government employees. The second objective was to determine the factors affecting EDMS acceptance and adoption among government employees that should be given priority using the analytic hierarchy process (AHP)methods. The third objective was to determine whether the constructs of UTAUT influence behavioral intention to use EDMS among government employees. The research employed a systematic review that was developed to identify different factors affecting government employees’ acceptance and adoption of EDMS. The critical success factors were generated based on four levels of UTAUT from 15 articles. The study’s results, from the systematic review, yielded 40 factors that influenced the use of EDMS among government employees.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Electronic document management system , EDMS , Government employees , Adoption behavior , E-government , Analytic hierarchy process , AHP , Prioritization
Subjects: H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HF Commerce
Divisions: FACULTY > Faculty of Computing and Informatics
Depositing User: DG MASNIAH AHMAD -
Date Deposited: 26 Jul 2021 08:17
Last Modified: 31 Jul 2021 01:49
URI: http://eprints.ums.edu.my/id/eprint/30088

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