Modelling customer's attitude towards E-government services

Norazah Mohd Suki, and Ramayah, Thurasamy (2011) Modelling customer's attitude towards E-government services. World Academy of Science, Engineering and Technology, 81 . pp. 909-915. ISSN 2010-376X


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E-Government structures permits the government to operate in a more transparent and accountable manner of which it increases the power of the individual in relation to that of the government. This paper identifies the factors that determine customer's attitude towards e-Government services using a theoretical model based on the Technology Acceptance Model. Data relating to the constructs were collected from 200 respondents. The research model was tested using Structural Equation Modeling (SEM) techniques via the Analysis of Moment Structure (AMOS 16) computer software. SEM is a comprehensive approach to testing hypotheses about relations among observed and latent variables. The proposed model fits the data well. The results demonstrated that e- Government services acceptance can be explained in terms of compatibility and attitude towards e-Government services. The setup of the e-Government services will be compatible with the way users work and are more likely to adopt e-Government services owing to their familiarity with the Internet for various official, personal, and recreational uses. In addition, managerial implications for government policy makers, government agencies, and system developers are also discussed.

Item Type:Article
Uncontrolled Keywords:Attitude, E-government, Service, Structural equation modelling, E-government services, Government agencies, Government services, Latent variable, Managerial implications, Model fit, Research models, Service, Structural equation modeling techniques, Structural equation modelling, System developers, Technology acceptance model, Testing hypothesis, Theoretical models, Customer satisfaction, Software testing, Government data processing
Subjects:J Political Science > JF Political institutions (General)
Divisions:SCHOOL > Labuan School of International Business and Finance
ID Code:4962
Deposited By:IR Admin
Deposited On:25 Sep 2012 17:38
Last Modified:16 Feb 2015 11:48

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