The influence of store image on consumers' repatronage intentions towards apparel retail store in Kota Kinabalu: The role of attitude as mediator

Chia, Tatilya Ching Mel (2012) The influence of store image on consumers' repatronage intentions towards apparel retail store in Kota Kinabalu: The role of attitude as mediator. Masters thesis, Universiti Malaysia Sabah.

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Abstract

The main objective of this study is to examine the relationship between the store image, consumers' attitude towards store and consumers' repatronage intentions, in the context of apparel retail store. Results of the study found that all dimensions of store image have significant effect on both consumers' repatronage intentions and attitude towards store. Hierarchical regression analysis was employed to test the mediating effect of attitude towards store on the relationship between store image and repatronage intentions. On overall, results revealed that attitude towards store partially and fully mediate the relationship between dimensions of store image and consumers' repatronage intentions.

Item Type: Thesis (Masters)
Uncontrolled Keywords: store image, consumer, repatronage, retail store, mediator, attitude
Subjects: H Social Sciences > HF Commerce
Divisions: SCHOOL > School of Business and Economics
Depositing User: MDM SITI AZIZAH IDRIS
Date Deposited: 29 May 2013 08:02
Last Modified: 06 Oct 2017 08:20
URI: http://eprints.ums.edu.my/id/eprint/6134

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