The influence of non-monetary reward on job performance of employees in the hotel sector

Mohammad Zyed Ibrahim, (2011) The influence of non-monetary reward on job performance of employees in the hotel sector. Masters thesis, University Malaysia Sabah.



Job performance is an outcome that can be measured in terms of quantity and quality of outcome. This study strived to examine the relationship between non-monetary rewards consisting of three independent variables and job performance. The specific objectives are to determine the relationship between recognition, promotion and training & development on job performance amongst employees of hotels located within shopping malls at lBorneo, Kota Kinabalu. Using a quantitative method, one hundred and twenty one (121) hotel employees completed a survey questionnaire. Findings showed that recognition and training & development has a significant relationship with job performance among hotel staff. The finding of study will not only provide a guideline and base reference to the management but to the hotel employees themselves in understanding what are the non-monetary rewards that move them to perform efficiently.

Item Type:Thesis (Masters)
Uncontrolled Keywords:job performance, outcome, non-monetary reward, independent variable, hotel employees, shopping mall
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD58.7-58.95 Organizational behavior, change and effectiveness. Corporate culture
Divisions:SCHOOL > School of Business and Economics
ID Code:9084
Deposited By:IR Admin
Deposited On:23 May 2014 11:04
Last Modified:23 May 2014 11:04

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