The influence of non-monetary reward on job performance of employees in the hotel sector

Mohammad Zyed Ibrahim (2011) The influence of non-monetary reward on job performance of employees in the hotel sector. Masters thesis, University Malaysia Sabah.


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Job performance is an outcome that can be measured in terms of quantity and quality of outcome. This study strived to examine the relationship between non-monetary rewards consisting of three independent variables and job performance. The specific objectives are to determine the relationship between recognition, promotion and training & development on job performance amongst employees of hotels located within shopping malls at lBorneo, Kota Kinabalu. Using a quantitative method, one hundred and twenty one (121) hotel employees completed a survey questionnaire. Findings showed that recognition and training & development has a significant relationship with job performance among hotel staff. The finding of study will not only provide a guideline and base reference to the management but to the hotel employees themselves in understanding what are the non-monetary rewards that move them to perform efficiently.

Item Type: Thesis (Masters)
Uncontrolled Keywords: job performance, outcome, non-monetary reward, independent variable, hotel employees, shopping mall
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD58.7-58.95 Organizational behavior, change and effectiveness. Corporate culture
Divisions: SCHOOL > School of Business and Economics
Date Deposited: 23 May 2014 03:04
Last Modified: 27 Oct 2017 08:59

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