The relationship between service delivery differentiation and architect's specifications: The study of metal roofing industry in Sabah

Judith Ignatius Otau, (2006) The relationship between service delivery differentiation and architect's specifications: The study of metal roofing industry in Sabah. Masters thesis, Universiti Malaysia Sabah.

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Abstract

This study was carried out on all the private architect firms and relevant government department within the Kota Kinabalu area. The main aim of this study is to investigate on the existence of the relationship between service delivery differentiation and architect's specifications. It is also the aim of this study to investigate whether price and quality variable may moderate the relationship between service delivery differentiation and architect's specifications. However, after conducting a questionnaire survey at both the sector, with a sample of 87 respondents, it was discovered that out of three dimensions that represents service delivery differentiation, only one were found to be significant in the relationship between service delivery differentiation and architect's specifications. In addition to that, it was discovered that the suggested moderating variable, one had moderating effect which is price and the other that is quality had no moderating effect towards the relationship. Apart from that, the study was able to gather some information pertaining to the specifier of the building industry in Sabah and also provide some insight knowledge regarding the service delivery of metal roofing manufacturer in relation to architect's specifications.

Item Type:Thesis (Masters)
Uncontrolled Keywords:architect's specifications, service delivery differentiation, architect firms
Subjects:H Social Sciences > HF Commerce
Divisions:SCHOOL > School of Business and Economics
ID Code:9524
Deposited By:IR Admin
Deposited On:15 Sep 2014 11:09
Last Modified:15 Sep 2014 11:09

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