Emotional intelligence on job performance: a study of Kota Kinabalu Imperial Hotel

Mohammad Firdaus Abdullah and Datu Razali Datu Eranza and Awangku Hasanal Bahar Pengiran Bagul Emotional intelligence on job performance: a study of Kota Kinabalu Imperial Hotel.


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This study reports an exploratory investigation of the affects of emotional intelligence on employees’ performance in Kota Kinabalu Imperial Hotel. All Heads of seven departments of the hotel were taken as the sample of respondents for this study. Emotional intelligence is a considerable factor that is capable of affecting the hotel’s productivity and benefiting individuals in the hotel and the hotel itself. The study concluded that emotional intelligence is the ability to manage personal feelings as well as others. The ability is important in order for a person to really understand workmates. The finding also suggested that low degree of emotional intelligence will affect people in not capable to perform their job at their best and working uncomfortably. Performance may decrease due to the non-optimized performance. Therefore, organization should efforts on emotional intelligence as a way to improve its productivity and quality of performance.

Item Type: Article
Uncontrolled Keywords: Emotional Intelligence, Job performance, Personal feelings and competitive advantage
Subjects: H Social Sciences > HD Industries. Land use. Labor
Divisions: SCHOOL > School of Business and Economics
Depositing User: ADMIN ADMIN
Date Deposited: 02 Apr 2012 17:34
Last Modified: 17 Oct 2017 11:41
URI: http://eprints.ums.edu.my/id/eprint/3831

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