Mary Monica Jiony and Lew, Tek Yew and Geoffrey Harvey Tanakinjal and Daria Gom and Ruth Sikopit Siganul (2016) High performance work practices and service quality in mid-scale lodging industry. The Social Sciences, 11 (30). pp. 7290-7294. ISSN 1818-5800
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Abstract
The main objective of this research is to examine the important constructs of service quality in its relation to high performance research practice with employee engagement as mediating factor. It attempts to identify the potential gap in the service quality performance in the lodging industry in Sabah, Malaysia. A preliminary study to complement a larger research, this study intends to use quantitative approach. The three-fold potential contributions of this paper include: enriching the literature of strategic Human Resource (HR) and Organizational Behavior (OB) as empirical evidence to the management of lodging industry and the service sector in general and lastly, contributing toward the sustainable and robust performance of the ‘Sabah hospitality service quality performance’.
| Item Type: | Article |
|---|---|
| Keyword: | service quality, employee engagement, mediating factor, lodging industry |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28-9999 Industries. Land use. Labor > HD28-70 Management. Industrial management > HD58.7-58.95 Organizational behavior, change and effectiveness. Corporate culture |
| Department: | FACULTY > Labuan Faculty of International Finance |
| Depositing User: | MUNIRA BINTI MARASAN - |
| Date Deposited: | 07 Aug 2018 15:12 |
| Last Modified: | 21 Dec 2020 16:53 |
| URI: | https://eprints.ums.edu.my/id/eprint/20578 |
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