Jamaludin @ Jamal Jinal (2004) The impact of the facilitators' competencies and modes of instruction on learning behavior outcomes at the Royal Malaysian Customs Academy, Sabah Branch. Masters thesis, Universiti Malaysia Sabah.
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Abstract
The main objective of this thesis is to identify the influence of the facilitators' competencies and modes of instruction on learning behavior outcomes. It also attempts to identify the moderating variables such as the level of education, the duration of training, and the age of the participants in influencing the relationship between the facilitators' competencies and learning behavior outcomes. The model was adapted from the model developed by Kirkpatrick and Associate Professor Dr. Roselina Ahmad Saufi modifies it. The data was taken from the 75 respondents of the Sabah Royal Malaysian Customs' employees and who had attended the computer courses at the Royal Malaysian Customs Academy, Sabah Branch. The study was relational and empirical in nature to determine the relationship between the independent, dependent and the moderating variables. From this study, it was found out that there is a significant positive relationship between facilitators' competencies, modes of instruction and learning behavior outcomes. This is indicated by 52% in variance on learning behavior outcomes with a significant F-value of 38.956; (p<0.000). However, the findings on the moderating variables have no influence on the facilitators' competencies and learning behavior outcomes. One possible reason is that even though the participant is young or old, and whether the duration of training is short or long, it would not affect the relationship between the facilitators' compiencies and the learning behavior outcomes. Based on the results of the study, it can be concluded that the overall training programs conducted at the Royal Malaysian Customs Academy, Sabah Branch is effective. But, as stated by Read and Kliener (1996), even though the training itself may be effective, if employees cannot transfer what they have learned, training is wasted.
| Item Type: | Thesis (Masters) |
|---|---|
| Keyword: | Training effectiveness, Facilitators’ competencies, Instructional methods, Learning behavior outcomes, Moderating variables, Royal Malaysian Customs, Sabah, Adult learning, Kirkpatrick model |
| Subjects: | L Education > LB Theory and practice of education > LB5-3640 Theory and practice of education > LB1050.9-1091 Educational psychology |
| Department: | SCHOOL > School of Business and Economics |
| Depositing User: | DG MASNIAH AHMAD - |
| Date Deposited: | 07 Jul 2025 15:01 |
| Last Modified: | 07 Jul 2025 15:01 |
| URI: | https://eprints.ums.edu.my/id/eprint/44360 |
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