The relationship between management responsibility and employee satisfaction in the implementation of quality management systems (MS ISO 9001-2008) in the Yayasan Sabah Group

Singh, Sam (2011) The relationship between management responsibility and employee satisfaction in the implementation of quality management systems (MS ISO 9001-2008) in the Yayasan Sabah Group. Masters thesis, Universiti Malaysia Sabah.

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Abstract

The main objective of this study is to examine the relationship between Management Responsibility and Employee Satisfaction in the implementation of QMS (MS ISO 9001:2008) in the Yayasan Sabah Group. The study also aims to identify whether Employee Motivation does intervenes the relationship between Management Responsibility and Employee Satisfaction. The study was carried out among employees of the Yayasan Sabah Group who were involved in the implementation of the QMS (MS ISO 9001:2008). For the purpose of this study, questionnaires were used as the research instrument on 300 respondents. However, only 232 questionnaires were usable. This study concludes that there is a significant relationship between Management Responsibility with Employee Motivation and Employee Satisfaction as well as a significant relationship between Employee Motivation and Employee Satisfaction. The study also confirmed that Employee Motivation does influence the relationship between Management Responsibility and Employee Satisfaction. It is hoped that this study will contribute to the advancement of the understanding of the essential elements in Management Responsibility that might contribute towards Employee Satisfaction in the implementation of the QMS (MS ISO 9001:2008) in the Yayasan Sabah Group. The results of this study would also enable the top management to formulate recommendations in enhancing Employee Satisfaction in the future.

Item Type:	Thesis (Masters)
Keyword:	Management responsibility, Employee satisfaction, Employee motivation, Quality management system, Ms iso 9001:2008
Subjects:	H Social Sciences > HF Commerce > HF1-6182 Commerce > HF5001-6182 Business > HF5549-5549.5 Personnel management. Employment management
Department:	SCHOOL > School of Business and Economics
Depositing User:	DG MASNIAH AHMAD -
Date Deposited:	12 Aug 2025 10:42
Last Modified:	12 Aug 2025 10:42
URI:	https://eprints.ums.edu.my/id/eprint/44828

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