Workers and head of departments: Investigating the trust factor

Chua, Bee Seok and Aminuddin I. Lastar, and Tan, Cho Chiew and Jasmine Adela Mutang, and Lailawati Madlan, and Chan, Alfred Huan Zhi (2014) Workers and head of departments: Investigating the trust factor. International Journal of Information and Education Technology, 3 (4). pp. 226-230. ISSN 2010-3689


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This study aims to provide further information on the topic of Malaysian workers trust towards their head of departments. A total of 185 workers (males = 81, females = 104) from four of the Malaysia’s government department in Kota Kinabalu, Sabah were selected as the respondents in this study. The respondents completed an open-ended questionnaire regarding what are the underlying reasons that the employees trust their head of department and how much they trust their head of departments. The results from the thematic analysis revealed that there are five main themes have been identified from the generated data for workers’ basis of trust development towards their head of department. Namely, 1) status privileges and role; 2) competency; 3) benevolence; 4) worker - leader relationship, and 5) head of department’s integrity. From the above identified themes, it was found that, status privileges and roles along with the head of department’s competency are among the two most important aspects in the development of trust in workers towards their head of department.

Item Type: Article
Uncontrolled Keywords: Trust, status privileges, competency, benevolence, integrity, worker-leader relationship
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD66-66.2 Work groups. Team work in industry. Quality circles
Divisions: SCHOOL > School of Psychology and Social Work
Depositing User: Unnamed user with email
Date Deposited: 13 Nov 2015 03:15
Last Modified: 12 Oct 2017 07:25

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