The assessment of information systems success from the organizational context perspective

Zakariya Belkhamza, (2011) The assessment of information systems success from the organizational context perspective. In: IEEE Symposium on Computers and Informatics, ISCI 2011, 20-21 March 2011, Kuala Lumpur, Malaysia .

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Official URL: http://dx.doi.org/10.1109/ISCI.2011.5959018

Abstract

The question of why particular information system encountered unanticipated resistance and never met expectation is often justified by the statement that this information systems did not fit the organizational culture. This paper introduces and validates a four-stage socio-technical model coined as System Behavioral Success Model (SBS), which explains how the behavioral context of an IT organization led by their IT executives would lead to the success of the IS function. This was conducted by exploring the four dimensions: stretch, trust, support and discipline, as the shapers of the behavioral context of the organization, and relates them to the IS success as represented by system performance, information effectiveness and service performance. Data were collected from 316 MSC status companies. The results show good support for the model. Except trust, behavioral context dimensions are proved to be a major factor for the success of information systems in the organization, especially when the organization acts ambidextrously within the information systems context.

Item Type:Conference Paper (UNSPECIFIED)
Uncontrolled Keywords:Ambidexterity, Behavioral context, IS success, Organizational climate, System behavioral success model, Success models, Information science, Information systems, Mathematical models
Subjects:?? T58.5-58.64 ??
Divisions:SCHOOL > School of Business and Economics
ID Code:4961
Deposited By:IR Admin
Deposited On:25 Sep 2012 15:35
Last Modified:08 Sep 2014 16:34

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