The effect of job satisfaction on organizational commitment among snack manufacturing workers, Kota Kinabalu

Cheong, Yit Fung (2010) The effect of job satisfaction on organizational commitment among snack manufacturing workers, Kota Kinabalu. Masters thesis, Universiti Malaysia Sabah.


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This study aims to investigate the relationship between job satisfaction and organizational commitment among manufacturing workers from snack manufacturing industry, Kota Kinabalu. A total of hundred respondents (using non-probability sampling method) were surveyed through the self-administered questionnaire approach. The job satisfaction variables (pay, supervision, co-worker and nature of work) were tested with multiple regression on the two-dimensional organizational commitment (affective commitment and normative commitment). Meanwhile, the moderating effects of age, gender, tenure at current organization, marital status and ethnicity were examined using hierarchical regression analysis. The results revealed that affective commitment could only be explained by 13.2 per cent and normative commitment 14.4 per cent by the four job satisfaction variables. Only satisfaction with supervision showed a positive significant relationship for both affective commitment and normative commitment. Findings also suggested that the moderating effects were only found in the relationship of affective commitment between (i) satisfaction with co-worker as moderated by age, (ii) satisfaction with nature of work as moderated by age, (iii) satisfaction with pay as moderated by gender, and (iv) satisfaction with pay as moderated by tenure at current organization. Other moderators - marital status and ethnicity, were not significant moderators in this relationship. Besides, there was no moderation effects found in the relationship with normative commitment model. This study suggests that more attention shall be given to develop the organizational commitment among manufacturing workers.

Item Type: Thesis (Masters)
Uncontrolled Keywords: job satisfaction, organizational commitment, manufacturing worker, snack manufacturing industry
Subjects: H Social Sciences > HF Commerce
Divisions: SCHOOL > School of Business and Economics
Date Deposited: 17 Apr 2014 06:19
Last Modified: 12 Oct 2017 03:12

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