User acceptance of the e-Government services in Malaysia: SEM approach

Norazah Mohd Suki and T. Ramayah (2010) User acceptance of the e-Government services in Malaysia: SEM approach. Interdisciplinary Journal of Information, Knowledge, and Management, 5. pp. 1-19. ISSN 1555-1229

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This paper identifies the factors that determine users’ acceptance of e-Government services and its causal relationships using a theoretical model based on the Technology Acceptance Model. Data relating to the constructs were collected from 200 respondents in Malaysia and subjected to Structural Equation Modeling analysis. The proposed model fits the data well. Results indicate that the important determinants of user acceptance of the e-Government services are perceived usefulness, ease of use, compatibility, interpersonal influence, external influence, self efficacy, facilitating conditions, attitude, subjective norms, perceived behavioral control, and intention to use e-Government services/system. Finally, implications and recommendations of these finding are discussed.

Item Type: Article
Keyword: E-Government, usefulness, ease of use, attitude, intention to use, technology acceptance model
Subjects: H Social Sciences > HD Industries. Land use. Labor
Department: FACULTY > Labuan Faculty of International Finance
Depositing User: NORAINI LABUK -
Date Deposited: 27 Jun 2018 09:23
Last Modified: 27 Jun 2018 09:23

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