Items where Author is "Chiam, Jennifer Chwee Lian"
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Norazah Mohd Suki and Norbayah Mohd Suki and Chiam, Jennifer Chwee Lian (2009) A Comparison of the Human Elements in Private Healthcare Settings: Customers Perception and Expectation. Journal of Hospital Marketing & Public Relations, 19 (2). pp. 113-128. ISSN 1539-0942 (Print), 1539-0934 (Online)
Norazah Mohd Suki and Chiam, Jennifer Chwee Lian and Norbayah Mohd Suki (2011) Do patients' perceptions exceed their expectations in private healthcare settings? International Journal of Health Care Quality Assurance, 24 (1). pp. 42-56. ISSN 0952-6862