Items where Author is "Raini Anne Laipan"
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Number of items: 2.
Article
Raini Anne Laipan and Mazalan Mifli and Oscar Dousin and Bamini KPD Balakrishnan (2022) Determinants of customer experience for luxury hotels in Malaysia. International Journal of Academic Research in Business and Social Sciences, 12 (11). pp. 289-303.
Thesis
Raini Anne Laipan (2023) Examining the moderating role of environmental practices in the relationship between service quality and customer experience among hotel sectors. Doctoral thesis, University Malaysia Sabah.