Items where Author is "Zailin Zainal Ariffin"
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Article
Zailin Zainal Ariffin and Azizul Yadi Yaakop and Norsuhada Isa and Siti Sarah Omar and Nor Khasimah Aliman and Ramraini Ali Hassan (2018) Service Quality as Drivers of Customer Loyalty and Intention to Switch: Modeling the Mediating Effect of Customer Satisfation. International Journal of Engineering & Technology, 7 (3.21). pp. 43-47.