Ting, Hilda Yi Sing (2014) Relationship between human resource practices and employee turnover intention in the financial service industry within the capital cities of Borneo region: work opportunities as a moderator. Masters thesis, Universiti Malaysia Sabah.
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Abstract
In order to identify the factors that lead to an increasing employees' turnover rate in the Malaysian Financial Service Industry, the researcher had conducted a study in investigating the relationship between Human Resource (HR) practices and turnover intention among the frontline employees in the commercial banks within the capital cities of Borneo region. As well as implied work opportunities as the moderating variable on the relationship between HR practices (compensation, job advancement and supervisory support) and turnover intention. The empirical results revealed that compensation and job advancement were found insignificant towards turnover intention. Whereas, supervisory support was the only variable found to have a direct negative and significant relationship towards turnover intention. Interestingly, the results also indicated that demography factors (gender, age and educational background) were insignificant towards turnover intention even after the moderating effect was tested on this relationship. Conversely, when the moderating effect of work opportunities were examined on the relationship between HR practices and turnover intention, all the three variables (compensation, job advancement and supervisory support) marked significant relationships. In short, work opportunities could moderate the relationship between HR practices and turnover intention.
| Item Type: | Thesis (Masters) |
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| Keyword: | Human Resource, turnover intention, frontline employees, commercial banks |
| Subjects: | H Social Sciences > HG Finance |
| Department: | FACULTY > Faculty of Business, Economics and Accounting |
| Depositing User: | MUNIRA BINTI MARASAN - |
| Date Deposited: | 29 Dec 2017 06:42 |
| Last Modified: | 29 Dec 2017 06:42 |
| URI: | https://eprints.ums.edu.my/id/eprint/17919 |
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