Dean Nelson Mojolou (2023) The relationship between perceived organizational change, organizational learning, reward system and work performance among airlines employees in Malaysia. Doctoral thesis, Fakulti Perniagaan, Ekonomi dan Perakaunan.
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Abstract
The airline industry in Malaysia is one of the industries with the most extensive financial contributions to the country. The operating income generated by the airline company is RM777.3 million, and the net income was RM40.1 million in 2018. Lately, several challenges and problems have occurred in airlines company, including the increasing consumer complaints reported by MAVCOM (2018) and the effect of Covid- 19 that spread worldwide in early 2020, which slowed down the airlines' operation in Malaysia. The quality of this industry is determined by employee productivity and influenced by many factors which can lead to organizational performance. Therefore, the current study examines the relationship between the five factors of organizational change: people, technology, structure, task and organizational culture, and organizational learning. The study also examines the mediating effect of organizational learning between organizational change and work performance and the moderating effect of the reward system on the relationship between organizational learning and work performance. Structural Equation Modelling (SEM) and the Statistical Package for the Social Sciences Version 26 analyzed data collected from the sampling among 194 airline employees in Malaysia. Purposive sampling was employed to collect the data, and a survey questionnaire, including an online survey. The result shows that people, structure, and organizational culture significantly impact organizational learning. In addition, the result also provides evidence that organizational learning has a significant relationship with work performance among employees in the Airline industry of Malaysia. Besides that, the result revealed that organizational learning, such as people, structure, and organizational culture, significantly mediates the relationship between organizational learning and work performance. Meanwhile, regarding the moderating effect of the reward system, the reward system does not significantly moderate the relationship between organizational learning and work performance. Therefore, organizational change, such as people, structure, and organizational culture, was expected to positively impact organizational learning and work performance in the airline industry of Malaysia. The fundamental findings of this study have contributed to the body of knowledge within the context of the airline industry and the employees who work in this industry. Practically, this will help organizations improve their ability to alter and learn to improve their performance. A greater grasp of organizational transformation factors, including people, technology, structure, task, and organizational culture, would also help the organization. The outcome must serve as a baseline or set of principles for future organizational learning strategies. Moreover, future research can expand and continue exploring Malaysia's airline industry using other variables and frameworks. This study concludes that organizational change and learning are important in improving work performance in the Malaysian Airline Industry.
| Item Type: | Thesis (Doctoral) |
|---|---|
| Keyword: | Airline industry, Organizational change, Malaysia |
| Subjects: | H Social Sciences > HC Economic history and conditions > HC10-1085 Economic history and conditions > HC94-1085 By region or country H Social Sciences > HD Industries. Land use. Labor > HD28-9999 Industries. Land use. Labor |
| Department: | FACULTY > Faculty of Business, Economics and Accounting |
| Depositing User: | DG MASNIAH AHMAD - |
| Date Deposited: | 23 Jul 2024 10:02 |
| Last Modified: | 23 Jul 2024 10:02 |
| URI: | https://eprints.ums.edu.my/id/eprint/39118 |
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