Kathleen Elanie James Bagah (2020) Work conditions, work-family conflict, emotional dissonance, emotional exhaustion among operational employees in the Sabah hotel industry. Masters thesis, Universiti Malaysia Sabah.
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Abstract
The purpose of this study is to examine the relationship between work conditions and emotional exhaustion among non-managerial and operational hotels employees in Sabah. In relation to this, the study utilizes Conservation of Resources Theory as the theoretical foundation to further enhance the understanding towards the variable. Alongside, the basic tenet and principles of the theory has highlighted the medium of emotional dissonance and work-family conflict in between work conditions and emotional exhaustion. As such, besides the main attention on both work conditions and emotional dissonance, a proposition of mediation effect by emotional dissonance and work-family conflict was made. For this study, a total of 171 hotel employees have been utilized through purposive sampling technique and Partial Least Square 3.0 – Structural Equation Modeling was applied to evaluate the model of the study. The results showed existence of emotional dissonance, work-family conflict, and emotional exhaustion among hotel employees. Meanwhile, it is also found that there is a direct effect between work condition (role ambiguity, time pressure, working hours, pay, supervisor’s support, and work overload), emotional dissonance, work-family conflict, and emotional exhaustion. Furthermore, the mediation effect of emotional dissonance and work-family conflict found to have mediated few of the work condition towards the respective correlations. There are two contributions of this study, which are theoretical and managerial. The limitations, implications and future study were also discussed in the study.
| Item Type: | Thesis (Masters) |
|---|---|
| Keyword: | Work conditions, Emotional exhaustion, Operational employees |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28-9999 Industries. Land use. Labor > HD28-70 Management. Industrial management |
| Department: | FACULTY > Faculty of Business, Economics and Accounting |
| Depositing User: | DG MASNIAH AHMAD - |
| Date Deposited: | 03 Oct 2024 08:50 |
| Last Modified: | 03 Oct 2024 08:50 |
| URI: | https://eprints.ums.edu.my/id/eprint/40710 |
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