Mustafa Kamal Abdul Latif (2023) A study on factors influencing the intention to register for hajj among depositors in Tabung Haji Sabah. Masters thesis, Universiti Malaysia Sabah.
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Abstract
Tabung Haji (TH) is a statutory body governed by the Tabung Haji Act 1995. TH’s main activities are Hajj management, depository services and investment. Although nearly six decades have gone by since its - establishment, TH is not resting on its laurels and is pressing on with its efforts to help Malaysian Muslims realise their dream of fulfilling the fifth pillar of Islam, haj pilgrimage. In line with the development of TH, it is important to study and explore the various processes involved with depositors to increase depositors’ interest in saving and subsequently register for hajj. The aim of this paper is to provide an investigation of the factors affecting the hajj registration among Tabung Haji depositors in Sabah. It will focus on the factors that can influence the depositors to intend to register for hajj. In order to explain the factors, this study explores the relationship among demography, perceived behavioral control, awareness, service quality and ibadah personality to register for hajj. This study will focus on the Tabung Haji depositors in Sabah who have the saving of RM 1,300.00 and above and have yet to register for hajj, or Tabung Haji depositors who have an Employee Provident Fund (KWSP) account and have yet to register for hajj. The scope of this study is limited to the Tabung Haji depositors in Sabah. The results will be primarily of benefit to Tabung Haji since this study offers insights on the intentions of its customers to register for hajj. A total of 540 depositors were selected randomly as samples for this study. A quantitative methodology, that is questionnaire, was used for this research. The information collected was analyzed by using descriptive and inference statistics. Five hypotheses were formed and tested using Pearson Correlation. As a whole, it is found that perceived behavioral control, awareness, service quality and ibadah personality were significant with the intention to register for hajj. While on the other hand, demography is not significant. From the finding, there could be used as a basis to explore the various processes involved with depositors in order to increase depositors’ interest in saving and subsequently register for hajj. A few suggestions are being proposed to help Tabung Haji have a better understanding on how to raise the number of depositors registering for hajj. There are number of potential directions this research could be extended. For example, Theories of Perception by Andrej Démuth (2013) that might be relevant or sensible. It is due to the perception of some depositors who felt that long waiting period for them to perform the hajj causing them to have no intention at all to register for hajj. In addition, to focus on the intention of the depositor, it would be great if future research could explore quality services of TH in more depth, with studying on what factor influences the expected service quality such as TH communications and marketing advertisements.
| Item Type: | Thesis (Masters) |
|---|---|
| Keyword: | Tabung Haji, Hajj, Fifth pillar of Islam, Tabung Haji depositors |
| Subjects: | B Philosophy. Psychology. Religion > BP Islam. Bahaism. Theosophy, etc > BP1-610 Islam. Bahai Faith. Theosophy, etc. > BP1-253 Islam > BP1-68 General |
| Department: | FACULTY > Faculty of Business, Economics and Accounting |
| Depositing User: | DG MASNIAH AHMAD - |
| Date Deposited: | 05 Sep 2024 10:46 |
| Last Modified: | 05 Sep 2024 10:46 |
| URI: | https://eprints.ums.edu.my/id/eprint/40851 |
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