Utilization of mobile web application for restaurant food ordering with delivery tracking status

Norhayati Daut and Jetol Bolongkikit and Asni Tahir and King, Lieng Lau and Aslina Baharum and Hui, Keng Lau and Norazlina Khamis (2022) Utilization of mobile web application for restaurant food ordering with delivery tracking status.

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Official URL: https://oer.ums.edu.my/handle/oer_source_files/244...

Abstract

Been relying on either pen and paper or call-in orders, which is inefficient, error-prone, time-consuming, and labour-intensive. Handwritten orders leave a lot of room for potential human errors. Taking the wrong orders or the staff’s poor handwriting, for example, may create confusion in the kitchen, lead to food and labour wastage, and increase the unnecessary budget. There are some native apps developed to tackle these issues on both Android and iOS platforms. These apps merely transform the practice from a paper-based ordering system to an online ordering system, which improves and refines customers’ experiences when they place orders. However, the process of developing apps that support multiple platforms is complex, laborious, and expensive. This paper showcases the use of a mobile web application, equipped with tracking status to allow a customer to place an online order, check the order status, and track the delivery. To develop the system, the combination of Agile and Waterfall models was used. The System Usability Scale (SUS) was used to test the usability of this mobile web application. The mobile web app can help restaurant owners switch to an online ordering system by adding their interactive online menu to the app, integrating payments, and organizing delivery, while the customers can browse through the menu, place online orders, and track the deliveries

Item Type:	Proceedings
Keyword:	Mobile Web Application, Online Ordering, Tracking System, Delivery System, System Usability Scale
Subjects:	Q Science > QA Mathematics > QA1-939 Mathematics > QA71-90 Instruments and machines > QA75.5-76.95 Electronic computers. Computer science > QA76.75-76.765 Computer software T Technology > TK Electrical engineering. Electronics Nuclear engineering > TK1-9971 Electrical engineering. Electronics. Nuclear engineering > TK5101-6720 Telecommunication Including telegraphy, telephone, radio, radar, television
Department:	FACULTY > Faculty of Computing and Informatics
Depositing User:	SITI AZIZAH BINTI IDRIS -
Date Deposited:	10 Oct 2024 16:05
Last Modified:	10 Oct 2024 16:05
URI:	https://eprints.ums.edu.my/id/eprint/41256

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