Examining decision support systems (DSS) verification approaches of the government agencies in east Malaysia

Syed Nasirin Syed Zainol Abidin and Iza A. A. Bahar and Nooralisa Mohd. Tuah and Abdul Kadir and Carolyn Salimun and Soffri Yussof (2024) Examining decision support systems (DSS) verification approaches of the government agencies in east Malaysia. Procedia Computer Science, 234. pp. 1-6. ISSN 1877-0509

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Abstract

This study examines the verification approaches used by government agencies in East Malaysia to ensure the reliability of Decision Support Systems (DSS) in their decision-making processes. Focus group interviews were conducted, revealing various verification methods employed. The study aims to contribute to understanding DSS verification techniques and the unique challenges government agencies face. Challenges identified include a need for more technical expertise. It recommends investing in staff training and adopting standardized verification frameworks to enhance DSS reliability. These findings are valuable for East Malaysian government agencies and other similar contexts, enabling informed decision-making through reliable DSS.

Item Type:	Article
Keyword:	DSS; DSS Verification; East Malaysia; Government agencies; Verification
Subjects:	J Political Science > JF Political institutions and public administration > JF20-2112 Political institutions and public administration > JF1338-2112 Public administration Q Science > QA Mathematics > QA1-939 Mathematics > QA71-90 Instruments and machines > QA75.5-76.95 Electronic computers. Computer science
Department:	FACULTY > Faculty of Computing and Informatics
Depositing User:	ABDULLAH BIN SABUDIN -
Date Deposited:	16 Jul 2025 17:16
Last Modified:	16 Jul 2025 17:16
URI:	https://eprints.ums.edu.my/id/eprint/44518

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