Esther Masulah (2010) Perception of success on implementation of ISO 9001:2008 and its influence to organizational commitment in Sabah Electricity Sdn. Bhd. (SESB). Masters thesis, Universiti Malaysia Sabah.
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Abstract
The main objective of this study is to examine the influence of implementing ISO 9001:2008 to the employees. This study is investigating of employees' perspective on the success of implementation of each element or clause in the ISO 9001: 2008 and its influence to organizational commitment. Definition of organizational commitment being adopted was by Allen and Meyer (1990). Primary data was collected by using questionnaires. Samples of 250 employees were targeted particularly from head quarters, Wisma SESB, Kata Kinabalu, Sabah. However, only 142 participated in this study. Data collected was analyzed by using the Statistical Package for Social Science (SPSS). This research used nine (9) hypotheses. The result indicated that there was a significant relationship between the perceived success of implementation of ISO 9001:2008 elements and organizational commitment. These variables were able to explain 20.2% variance in organizational commitment amongst the employees in SESB. Nevertheless, the relationship between organizational commitment and variables of success of ISO 9001:2008 being implemented was not moderated by job level, years of experience and education background. It is hoped that this research will benefit the ISO 9001: 2008 practitioners and those who are planning to get certified with the ISO 9001: 2008 system.
| Item Type: | Thesis (Masters) |
|---|---|
| Keyword: | ISO 9001:2008, Organizational commitment, Quality management systems, Employee perception |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28-9999 Industries. Land use. Labor > HD28-70 Management. Industrial management |
| Department: | SCHOOL > School of Business and Economics |
| Depositing User: | DG MASNIAH AHMAD - |
| Date Deposited: | 18 Jul 2025 13:59 |
| Last Modified: | 18 Jul 2025 13:59 |
| URI: | https://eprints.ums.edu.my/id/eprint/44561 |
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