Relationship between workplace incivility and turnover intention among non-executive banking employees in Sabah

Missy Sintiong Golot (2020) Relationship between workplace incivility and turnover intention among non-executive banking employees in Sabah. Masters thesis, Universiti Malaysia Sabah.

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Abstract

This thesis discusses on the relationship between workplace incivility and turnover intention among the non-executive level employees working in the banking sector. The study of workplace incivility has increases over the past decade and is a global issue. There are various types of deviant behavior in the workplace and one of the emerging factors is workplace incivility. It is known as a subtle deviant behavior as compared to others. Nevertheless, it should not be taken lightly as it has proven to show an impact to the workers and is linked to turnover intention according to the social exchange theory. The social exchange theory describes as when the perpetrator initiates an uncivil behavior towards the employee, the target will respond in the similar manner which reciprocate and escalate therefore causes a negative effect. The turnover rate has been significant and ongoing rate in many parts of the world including Malaysia. There are four objectives in this study which is first and second to examine the level of workplace incivility and turnover intention, third to examine the relationship of workplace incivility typology namely hostility, privacy invasion, exclusionary behavior and gossiping with turnover intention and finally to examine the workplace incivility correlation with turnover intention. This study is quantitative that employs a stratified sampling method that targeted the non-executive employees working in the banking sector in Kota Kinabalu, Sabah. After preliminary analysis, the total used and valid returned questionnaire is 338. The incivilities are measured by using the Workplace Incivility Scale (WIS) and Uncivil Workplace Behavior Questionnaire (UWBQ) while the turnover intention is measured using the Turnover Intention Scale. This study uses the SPSS version 20 to analyse the data. The result of this study shows that based on regression, correlation and descriptive analysis, gossiping is found to be the highest type of workplace incivility that the respondent experience followed by exclusionary behavior and the least is privacy invasion. It shows that all the factors have a relationship with turnover intention with a different degree. While based on the correlation analysis, the finding shows that, there is a significant relationship between workplace incivility and turnover intention among the banking employees with the value r = .565, suggesting a positive and strong correlation. Therefore, this thesis has established that there is a relationship between workplace incivility and turnover intention. Based on the findings in this study, further research is recommended to determine the possible causes of high turnover intention in the banking sector and workplace incivility therefore, generating plan to retain the nonexecutive employees and addressing a course of action when handling an uncivil behavior in the workplace.

Item Type:	Thesis (Masters)
Keyword:	Workplace incivility, Turnover intention, Banking employees
Subjects:	H Social Sciences > HF Commerce > HF1-6182 Commerce > HF5001-6182 Business > HF5549-5549.5 Personnel management. Employment management
Department:	FACULTY > Faculty of Social Sciences and Humanities
Depositing User:	DG MASNIAH AHMAD -
Date Deposited:	02 Oct 2024 12:56
Last Modified:	02 Oct 2024 12:56
URI:	https://eprints.ums.edu.my/id/eprint/40706

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