The influence of intrinsic and extrinsic employee rewards on turnover intention among Malaysian hospitality employees

Sanggari Krishnan and Balan Rathakrishnan (2024) The influence of intrinsic and extrinsic employee rewards on turnover intention among Malaysian hospitality employees. International Journal of Business and Technology Management, 6 (3). pp. 1-14. ISSN 2682-7646

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Abstract

This quantitative correlational research aims to study the influence of intrinsic and extrinsic employee rewards on turnover intention among Malaysian hospitality employees. It also aims to identify the strongest predictor influencing turnover intention in the current context. The problem investigated was the increasing level of turnover, which relates to the lack of rewards in this industry. Past research has mixed and inconsistent findings related to these variables. Moreover, limited research focuses on the connection between these variables in the Malaysian hotel sector. Conversely, current research focuses on the importance of both intrinsic and extrinsic rewards in determining turnover intention. This cross-sectional survey design consisted of a purposive sample of 402 Malaysian hotel workers. Data were collected using two instruments, namely the Employee Rewards Questionnaire and the Anticipated Turnover Scale (ATS). Pearson correlation analysis showed that there was a significant inverse relationship between both types of employee rewards and turnover intention. The Multiple Regression analysis yielded significant results that showed the relationship between employee rewards and turnover intention as suggested by previous research. It was concluded that extrinsic rewards influence turnover intention better than intrinsic rewards in this context. Understanding these relationships contributed to a new dimension of dealing with the turnover crisis in the hospitality industry. Organisations should focus on enhancing extrinsic rewards because they are crucial in satisfying employees and retaining them.

Item Type:	Article
Keyword:	Intrinsic Reward, Extrinsic Reward, Turnover Intention, Hospitality Industry, Hotel Sector
Subjects:	H Social Sciences > HF Commerce > HF1-6182 Commerce > HF5001-6182 Business > HF5549-5549.5 Personnel management. Employment management
Department:	FACULTY > Faculty of Psychology and Education
Depositing User:	ABDULLAH BIN SABUDIN -
Date Deposited:	07 Mar 2025 11:23
Last Modified:	07 Mar 2025 11:23
URI:	https://eprints.ums.edu.my/id/eprint/43063

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