High performance work systems and employee job performance: Evidence from banking sector in Malaysia

Noor Hassanah Husin and Alesia Sigang Gugkang (2017) High performance work systems and employee job performance: Evidence from banking sector in Malaysia. Journal of Global Business and Social Entrepreneurship (GBSE), 1 (3). pp. 1-12. ISSN 2462-1714

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Abstract

This paper seeks to explore the relationship between high performance work systems (HPWS) and job performance among banking employees in Malaysia. The objectives of this study are twofold which are to investigate the existence of high performance work systems namely intensive training, employee involvement, pay for performance and performance appraisal in enhancing employee job performance particularly in banking sector and to identify the major factor of high performance work systems that influence employee job performance. A survey has been done in Kuala Lumpur and Kota Kinabalu area yield responses from 141 respondents. Then, the data were analyzed using Smart PLS 2.0 to test the hypotheses that comprised all four factors of HPWS on employee job performance and subsequently bootstrapping was conducted to investigate the standard error of the estimate and t-values. The results suggest that intensive training, employee involvement and performance appraisal were supported. This study highlights the importance of HPWS as a valuable approach in enhancing a better employee performance in banking sector. Implications of the results are discussed and avenues for future research are offered.

Item Type:	Article
Keyword:	High performance work systems, employee performance, banks, Malaysia
Subjects:	H Social Sciences > HF Commerce > HF1-6182 Commerce > HF5001-6182 Business > HF5549-5549.5 Personnel management. Employment management H Social Sciences > HG Finance > HG1-9999 Finance > HG1501-3550 Banking
Department:	FACULTY > Labuan Faculty of International Finance
Depositing User:	ABDULLAH BIN SABUDIN -
Date Deposited:	15 Jul 2025 16:22
Last Modified:	15 Jul 2025 16:22
URI:	https://eprints.ums.edu.my/id/eprint/44496

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