The relationship between role stress, working condition and job satisfaction among bank employees in Kota Kinabalu, Sabah

Ang, Wei Ling (2011) The relationship between role stress, working condition and job satisfaction among bank employees in Kota Kinabalu, Sabah. Masters thesis, Universiti Malaysia Sabah.

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Abstract

This study aims to investigate the relationship between roles stress, working condition and job satisfaction among bank employees in Kota Kinabalu, Sabah. This study will also look into how the demographic factors on gender and position level influence the relationship between role stress, working condition and job satisfaction. A total of 163 respondents were surveyed through questionnaire approach. Data from 163 respondents, representing a 79.5 percents of response rate, were analyzed. The role stress and working condition (independent variables) were tested with multiple regression on the job satisfaction (dependent variable). Meanwhile, the moderating effects of gender and position level were examined using hierarchical regression analysis. Findings showed that there is a significant relationship between role stress and working condition towards job satisfaction. Besides, findings also showed that gender has moderating effect on role stress and working condition towards job satisfaction. However, moderating variable of position level, were not significant moderate in this relationship. This study suggests that more attention shall be given from management of bank to increase the job satisfaction among bank employees.

Item Type:	Thesis (Masters)
Keyword:	Roles stress, Working condition, Job satisfaction, Bank employee, Gender, Position level influence
Subjects:	H Social Sciences > HF Commerce > HF1-6182 Commerce > HF5001-6182 Business > HF5549-5549.5 Personnel management. Employment management
Department:	SCHOOL > School of Business and Economics
Depositing User:	DG MASNIAH AHMAD -
Date Deposited:	08 Aug 2025 16:12
Last Modified:	08 Aug 2025 16:12
URI:	https://eprints.ums.edu.my/id/eprint/44803

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