The relationship between workplace incivility and organisational citizenship behaviour in private and public sector, Kota Kinabalu, Sabah

Li, Wen Jing (2011) The relationship between workplace incivility and organisational citizenship behaviour in private and public sector, Kota Kinabalu, Sabah. Masters thesis, Universiti Malaysia Sabah.

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Abstract

The aim of this study is to determine the relationship between workplace incivility and organisational citizenship behaviour. Workplace incivility is the independent variable while organisational citizenship behaviour is the dependent variable. Job satisfaction is introduced as a mediator to throw a new perspective to the relationship between workplace incivility and organisational citizenship behaviour. Data were collected from 170 employees working in private and public sectors in Kata Kinabalu, Sabah. Multiple linear regression results indicated there is no significant direct relationship between workplace incivility (supervisor incivility and co-worker incivility) and organisational citizenship behaviour, even though the relationship is negative. However, the results indicated that workplace incivility affect organisational citizenship behaviour via job satisfaction. Only supervisor incivility has negative effect on job satisfaction while co-worker incivility has no influence; and job satisfaction has positive effect on organisational citizenship behaviour.

Item Type:	Thesis (Masters)
Keyword:	Workplace incivility, Organisational citizenship behaviour, Job satisfaction, Supervisor incivility, Co-worker incivility
Subjects:	H Social Sciences > HF Commerce > HF1-6182 Commerce > HF5001-6182 Business > HF5549-5549.5 Personnel management. Employment management
Department:	SCHOOL > School of Business and Economics
Depositing User:	DG MASNIAH AHMAD -
Date Deposited:	08 Aug 2025 16:13
Last Modified:	08 Aug 2025 16:13
URI:	https://eprints.ums.edu.my/id/eprint/44808

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