Franie Suhaili (2014) Factors affecting employee's job satisfaction among hotel employee's in Kota Kinabalu: The moderating role of demographic factor. Masters thesis, Universiti Malaysia Sabah.
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Abstract
The purpose of this study is to examine the factor affecting employee job satisfaction among the hotel employees in Kota Kinabalu. In this study the variable of factor affecting employee job satisfaction are limited to working environment, promotion opportuni· ty and· person jo'b flt only. The job satisfaction becomes one of the most important issues in people management especially when the organization deal with the new labor workforce that is Generation Y. Apart from that this study also aims to examine the moderating effect of demographic factor on employee job satisfaction. The scope of this study is focusing on the fulltime hotel employees that working at the hotel that located in Kota Kinabalu. This study use convenient sampling as a sampling technique due to budget and time constraint. To measure the relationship or correlation between independent variable and dependent variable and the moderating effect this study are using the Partial Least Square (PLS) technique that perform using Smart PLS version 2.0 as a data analysis method. The result of study indicates that working environment, promotion opportunity and person job fit are positively and significantly correlated with the employee job satisfaction. Apart from that the result of the study prove that the demographic factors which is gender, educational level and tenure does not has a moderating effect on the relationship between working environment, promotion opportunity, person job fit and job satisfaction.
| Item Type: | Thesis (Masters) |
|---|---|
| Keyword: | Job satisfaction, Working environment, Promotion opportunity, Person-job fit, Hotel employees, Generation Y |
| Subjects: | H Social Sciences > HF Commerce > HF1-6182 Commerce > HF5001-6182 Business > HF5549-5549.5 Personnel management. Employment management |
| Department: | FACULTY > Faculty of Business, Economics and Accounting |
| Depositing User: | DG MASNIAH AHMAD - |
| Date Deposited: | 11 Aug 2025 10:04 |
| Last Modified: | 11 Aug 2025 10:04 |
| URI: | https://eprints.ums.edu.my/id/eprint/44881 |
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